Logging On

When you start Medical Outlook (assuming it has been set up and configured properly) the first thing you have to do is log on.

Figure 1

As shown in figure 1 you can see:

•	Account Number: Your companies Medical Outlook account number

•	Secure Server: Which HermeTech Secure Data Center you are logging into (any of them are valid but select the one most applicable to your location).

•	Logon ID: Enter your Medical Outlook logon ID here

•	Password: Enter your Medical Outlook password here

After you have typed in your Medical Outlook logon ID and password (and selected a secure server) click the 'Log In' button.

Options

•	Secure Internet: The default setting. If this is checked your computer must be connected to the internet.

•

Work Offline: If your internet connection is unavailable you can work offline. When working offline you cannot send or receive any Medical Outlook packages or SINEpost mail messages. You can create new packages and save them as 'Draft' items to be sent later when you can connect via 'Secure Internet'.

•	Remember my logon ID: Check this box if you are the only person who uses your computer and every time you log in the window will automatically fill in your logon ID (but not your password, you have to type that yourself).

Frequently Asked Questions
	Q:	What is my logon ID and password?
	A:	I don't know. If you are the only user, you chose your logon ID and password when you registered and it was emailed to you. If someone else set up your account you should contact your system administrator. If you are the system administrator and you have forgotten your login information contact National Customer Service for assistance.
	Q:	Which 'Secure Server' should I choose?
	A:	Functionally, it doesn't matter. The Medical Outlook SPIN network is part of HermeTech SINE services which is a world-wide secure internet network. Our data centers are positioned geographically based on where our customers are but when you connect to one, you are automatically routed to the server where your data resides. Practically, you should select the secure server which would seem to be geographically closest to you as your default. You may for instance, notice significantly slower response time if your company is in the US and you select a Secure Server in New Zealand.
	Q:	How often do I have to change my password?
	A:	If you or your system administrator has opted to have your company 'Enforce HIPAA compliance for user passwords' (see the section on Company Information) you will have to change your password every 31 days. Otherwise your password never expires but you can change it whenever you wish.